Privacy Policy

Mushroom and Moon respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information I collect when you visit or purchase from the Mushroom and Moon website, how I use it, and the choices you have regarding your information.

1. About Mushroom and Moon

Mushroom and Moon is a sole-trader handmade jewellery business based in the United Kingdom.

Owner: Nicole Jeffries
Email: MushroomandMoon@outlook.com

For the purposes of UK data protection law, I am responsible for the personal information collected and used through this website.

2. What information I collect

When you place an order, I may collect information such as:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number, if provided

  • Details of the products you purchase

  • Order and transaction information

Payment card details are processed by the payment provider used at checkout. I do not intend to store your full payment card details myself.

If you contact me about an order or another enquiry, I may keep the information you provide so that I can respond to you and deal with your request.

3. How I use your information

I use personal information where necessary to:

  • Process and fulfil your orders

  • Arrange delivery

  • Send order confirmations and other essential messages relating to your purchase

  • Process refunds, returns and exchanges where applicable

  • Respond to questions or concerns

  • Keep appropriate business and financial records

  • Comply with legal and regulatory obligations

  • Protect the website and prevent fraud or misuse

I do not currently use your information for newsletters, marketing emails or targeted advertising.

4. Legal basis for using your information

Depending on the circumstances, I rely on one or more of the following legal bases:

Contract: Where your information is necessary to process and fulfil an order you have made.

Legal obligation: Where I need to keep records or provide information to comply with a legal requirement.

Legitimate interests: Where it is reasonably necessary to operate and protect my business, respond to enquiries, prevent fraud or maintain the security of the website.

Consent: Where I ask for your consent for a particular use of your information.

5. Who I share your information with

I only share personal information where it is necessary to operate the business, fulfil your order or comply with the law.

Depending on how the website and payment system are configured, this may include:

  • Squarespace, which provides the website and online shop platform

  • Payment providers used to process your payment

  • Royal Mail or another delivery service used to deliver your order

  • Professional advisers or service providers where necessary

  • Government authorities or law-enforcement bodies where legally required

These organisations may process information on my behalf or as separate data controllers. Where appropriate, they are responsible for handling your information in accordance with their own privacy policies and legal obligations.

6. How long I keep your information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Some information relating to purchases must be retained for longer to meet legal, accounting and tax requirements.

Information relating to enquiries will generally be retained only for as long as necessary to deal with the enquiry and any resulting issue.

7. Your rights

Under UK data protection law, you may have rights including:

  • The right to ask for a copy of the personal information I hold about you

  • The right to ask for inaccurate information to be corrected

  • The right to ask for your information to be deleted in certain circumstances

  • The right to restrict or object to certain processing

  • The right to data portability in certain circumstances

  • The right to withdraw consent where processing is based on consent

Some rights are subject to exceptions, particularly where I am legally required to retain information.

If you would like to exercise a right or ask a question about how your information is handled, please contact:

Email: MushroomandMoon@outlook.com

8. Complaints

If you have concerns about how I have handled your personal information, please contact me first so that I have an opportunity to resolve the issue.

9. Changes to this Privacy Policy

I may update this Privacy Policy from time to time, for example if the way I use personal information changes or if legal requirements change.

The latest version will always be published on this website.

10. Contact

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact me:

Mushroom and Moon
Email: MushroomandMoon@Outlook.com