Refund Policy

At Mushroom and Moon, I want you to be happy with your purchase. If you have any concerns about your order, please contact me directly at MushroomandMoon@outlook.com and I'll do my best to help.

Unwanted items

When you purchase from Mushroom and Moon online, you generally have a legal right to cancel your order within 14 days of receiving your earrings, without having to give a reason.

If you wish to cancel your purchase, please contact me within 14 days of receiving your order.

After notifying me that you wish to cancel, you will generally have a further 14 days to return the earrings.

Because earrings are jewellery intended for wear on or around the body, I ask that unwanted earrings are returned in their original condition and, where applicable, with their original packaging.

You may handle the earrings to inspect them as you would reasonably be able to in a shop. If an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced as a result, I may be entitled to make a deduction from the refund in accordance with consumer law.

Return postage

For unwanted items that you are cancelling under your statutory cancellation rights, you are responsible for the cost of returning the earrings to Mushroom and Moon, unless the item is faulty or I have agreed otherwise with you.

I recommend using a tracked postal service and keeping proof of postage, as I cannot be responsible for an item that is lost while being returned to me.

Faulty or damaged items

If your earrings arrive damaged, faulty or not as described, please contact me directly at MushroomandMoon@outlook.com as soon as possible.

Please include your order number and, where useful, photographs showing the problem.

I will assess the issue and work with you to provide an appropriate remedy in accordance with your statutory consumer rights.

You will not be responsible for the reasonable return postage cost for a faulty or incorrectly supplied item.

Refunds

Once a valid cancellation has been made and the returned item has been received, I will process your refund in accordance with applicable consumer law.

For a cancelled order, the refund will normally include the cost of the original standard delivery service. If you chose a more expensive delivery option, I only need to refund the cost of the standard delivery option.

Refunds will normally be made using the same payment method used for the original purchase.

Contact me

If you're unsure whether your order qualifies for a return, please don't worry contact me directly at:

MushroomandMoon@outlook.com

Please include your order number and a brief description of your concern.

Nothing in this policy affects your statutory consumer rights.