Shipping Policy

Thank you for supporting Mushroom and Moon, a small handmade jewellery business.

All Mushroom and Moon orders are carefully handmade, packed and sent from the UK.

UK Delivery

Mushroom and Moon currently ships to UK addresses only.

All orders are sent using Royal Mail 2nd Class.

A flat shipping charge of £3.50 per order applies, regardless of the number of pairs of earrings purchased.

Processing your order

Although each pair of earrings is handmade we try our best to keep as much as possible ready to ship. Please allow 3 working days for your order to be made and prepared for dispatch.

Once your order has been dispatched, it will be sent using Royal Mail 2nd Class.

You will receive an email confirmation when your order has been dispatched.

Delivery times

Royal Mail 2nd Class delivery is normally expected within the timeframe advertised by Royal Mail, but delivery times are not guaranteed and can occasionally take longer, particularly during busy periods, weekends, bank holidays or other circumstances outside of my control.

Please allow some additional time during particularly busy periods such as Christmas.

Delayed or missing orders

If your order has not arrived within a reasonable time after the expected delivery period, please contact me at:

MushroomandMoon@outlook.com

Please include your order number and delivery details so that I can look into the issue.

If an order is considered lost or there is another problem with delivery, I will work with you to resolve the issue appropriately.

Please check that your delivery address is correct before completing your order.

If you realise that you have entered an incorrect address, please contact me as soon as possible at MushroomandMoon@outlook.com. I will do my best to help, but I cannot guarantee that an address can be changed once an order has been dispatched.

Damaged items

If your earrings arrive damaged, please contact me as soon as possible.

Please include your order number and photographs and a video of the packaging and damaged item where possible. This will help me understand what has happened and determine the best way to resolve the issue.

Returns

If you wish to return an unwanted item, please see the Returns & Refunds Policy for information about your cancellation and return rights.

For unwanted items returned under your cancellation rights, the cost of return postage is normally the customer's responsibility.

If an item is faulty, damaged or not as described, please contact me directly before returning it so that I can help arrange an appropriate solution.

Contact

If you have any questions about delivery or your order, please contact me directly:

Email: MushroomandMoon@outlook.com

I'm a small handmade business, so if something doesn't go according to plan, please get in touch and I'll always do my best to help.

Last updated: 04/09/2026